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Terms of service.

The Liminals (“The Liminals,” “we,” “us,” or “our”) values the privacy, trust, and satisfaction of every client and visitor. These Terms of Service (“Terms”) govern your access to and use of our website https://theliminals.ca and any related digital products, creative services, or subscription offerings (collectively, the “Services”).

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms, as well as our privacy policy which describes how we collect, use, and protect your personal information. If you do not agree to these terms or our privacy policy, you may not access or use our services.

These terms apply to all visitors, users, and clients engaging with The Liminals, whether through our website, direct correspondence, or contracted work.

Scope of Services

The Liminals provides creative, design, branding, marketing, and related digital services as outlined in project proposals, statements of work, or subscription packages (“Proposal”). Services may be provided as one-time projects or on an ongoing subscription basis.

Work begins upon confirmation of the project or subscription and continues for the duration specified in the proposal. Timelines are subject to change depending on the pace of client feedback, approvals, and any delays outside of The Liminals’ control.

Ownership and Usage Rights

Upon full payment, the Client receives full commercial rights to the final deliverables.
The Liminals retains ownership of all creative materials for use in our portfolio, promotional content, and case studies.

All intellectual property, working files, drafts, and preliminary materials not included in the final deliverables remain the exclusive property of The Liminals unless otherwise agreed in writing.

Payment Terms

A. Project-based work

– 50% non-refundable deposit – Due upon acceptance of the proposal to initiate services (“Discover” phase).

– 30% payment – Due upon Client’s approval of all design deliverables (“Design” phase).

– 20% payment – Due immediately prior to file transfer or final delivery (“Deliver” phase).

B. Subscription-based work

– Monthly fees are due in advance at the beginning of each billing cycle.

– No refunds will be issued for partial months or unused time.

– Subscription services continue on a month-to-month basis until cancelled.

Termination

Either party may terminate the working relationship at any time by written notice.

– For project-based work, the Client remains responsible for payment for all work completed up to the date of termination.
– For subscription services, termination is effective immediately, and no refunds are provided for any remaining period.

Upon termination, any pending or unpaid deliverables will not be released until all outstanding balances are settled.

Late Payments

Late payments may result in project delays, suspension of services, or additional fees at The Liminals’ discretion. Work will not proceed until overdue invoices are paid in full.

Client Responsibilities

The Client agrees to:

– Provide timely feedback, content, and approvals.

– Ensure that all submitted materials are owned by the Client or properly licensed.

– Acknowledge that delays in communication or approval may extend project timelines.

The Liminals is not responsible for missed deadlines or diminished results caused by Client delays or lack of information.

Revisions and Deliverables

Revisions are included as specified in the proposal. Requests outside the agreed scope may incur additional charges.

Upon final payment, deliverables are transferred in agreed-upon formats. The Liminals is not obligated to retain working files or make future edits unless otherwise covered under a new contract or subscription.

Promotion and Credits

The client grants The Liminals the right to display completed work in our portfolio, website, social media, or promotional materials, unless otherwise agreed in writing prior to project commencement.